B88club Privacy Policy – Personal Data Protection

Welcome to the b88club Privacy Policy. This document clearly and transparently explains how b88club — Malaysia's leading online sports betting and casino platform — collects, processes, stores, and protects your personal data when you register, log in, or use any of the services offered on the b88club website.

This b88club Privacy Policy applies to all registered members, users browsing the b88club website without an account, and any individual who interacts with our platform through any channel, including live chat, support email, and b88club's official social media. By using b88club's services, you agree to the terms set out in this Privacy Policy.

B88club fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations in force in Malaysia. We take our responsibilities as a data controller seriously and are committed to ensuring your privacy is protected at all times.

B88club collects various types of personal data from our members to ensure a safe, personalised, and legally compliant betting experience. The data we collect falls into several key categories:

B88club only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, biometric data, or political views unless required by applicable law.

Personal data collected by b88club is used for lawful, specific, and transparent purposes. The following are the primary purposes for which b88club members' personal data is used:

• Account Management: Creating and managing b88club member accounts, processing registrations, verifying identity through the KYC process and facilitating secure login to the platform.
• Transaction Processing: Memproses deposit menggunakan Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow dan FPX, serta menguruskan pengeluaran dana ke akaun bank atau e-wallet ahli.
• Service Delivery: Providing access to Sports Betting (Malaysia Super League, EPL, badminton), Live Casino games, baccarat, roulette, slots and table games on the b88club platform.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, duplicate account usage and any other unauthorised activity on the b88club platform.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance to b88club members via live chat, email and phone.
• Marketing Communications: Sending information about b88club promotions, bonuses, and special offers to members who have consented to receive marketing communications. You may unsubscribe at any time.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA, anti-money laundering (AML) requirements, and applicable licensing requirements.
• Analytics & Improvement: Analysing platform usage patterns to improve b88club's services, personalise the member experience and develop better new features.

B88club takes a highly cautious and limited approach to sharing members' personal data. We do not sell your personal data to any third parties. Data sharing only occurs in the following limited and legitimate circumstances:

• Payment Service Providers: Transaction information required to be shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and FPX providers to process deposits and withdrawals. These providers are bound by their own confidentiality obligations.
• Game Software Providers: Game session data required to be shared with licensed casino and slots software providers to ensure fair play and accurate bet settlement.
• Identity Verification (KYC) Service Providers: Identity data required to be shared with licensed third-party KYC service providers for the purpose of age and identity verification of new b88club members.
• Legal Authorities: Data required by the Royal Malaysia Police (PDRM), Bank Negara Malaysia, a court, or any competent authority by way of a court order or other lawful request.
• Analytics Providers: Anonymised usage data shared with web analytics platforms for the purpose of improving user experience. This data does not contain any information that could directly identify you.

All third parties working with b88club are required to sign strict data protection agreements and adhere to privacy standards equal to or higher than b88club's own.

The security of b88club members' personal data is our highest priority. We implement a comprehensive range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration or destruction:

• Data Encryption at Rest & in Transit: All member data is stored in encrypted format using AES-256 standards. Data transmitted between your device and b88club's servers is protected with TLS 1.3 protocol.
• Two-Factor Authentication (2FA): b88club encourages all members to enable two-factor authentication on their accounts as an additional layer of security beyond their password.
• Firewall & 24/7 Monitoring: b88club's server infrastructure is protected by a multi-layered firewall system and is continuously monitored by our cybersecurity team to detect threats in real time.
• Regular Penetration Testing: b88club conducts regular security penetration testing by independent security experts to identify and address system vulnerabilities before they can be exploited.
• Internal Access Controls: Access to b88club members' personal data within the organisation is restricted to staff who require it to perform their duties only, based on the principle of least privilege.
• Staff Security Training: All b88club staff undergo regular data protection and information security training to ensure they understand and comply with the company's privacy policies.

The b88club platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse usage patterns, and deliver more relevant content. The following are the types of cookies used by b88club:

• Essential Cookies: These cookies are required for the core functions of the b88club platform, such as login, session security, and basic navigation. Without them, the platform cannot operate properly. This type of cookie cannot be disabled.
• Analytics Cookies: Used to collect information on how members use the b88club platform — pages visited, games played the longest and navigation paths. This information helps us continuously improve the platform.
• Functional Cookies: Storing member preferences such as chosen language, display settings and login information (if the member selects "Remember Me") to deliver a more personalised and convenient experience.
• Marketing Cookies: Enabling us to serve more relevant b88club advertisements and promotions based on your interests and activity. You may opt out of these cookies at any time through your browser settings.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the b88club platform and your experience as a member.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a b88club member have the following rights regarding your personal data:

To exercise any of the above rights, please contact the b88club privacy team by email at support@b88club.bet stating the type of request, your full name, and account number. b88club will process your request within 14 working days after identity verification is complete.

B88club retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements in Malaysia. The following are our data retention guidelines:

• Active Account Data: For as long as your account remains active on the b88club platform. Data is continuously updated while the account is active.
• Closed Account Data: Retained for 7 years after account closure to fulfil Malaysia's AML (Anti-Money Laundering) legal requirements and financial compliance obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and taxation legal requirements as well as Bank Negara Malaysia requirements.
• Support Communication Logs: Retained for 3 years for reference purposes, dispute resolution, and improving the quality of b88club's customer support services.
• Technical Data & Server Logs: Retained for 90 days for security purposes, fraud detection, and technical troubleshooting.
• Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

B88club reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, the technologies we use, new legal requirements, or changes to the services we offer.

• Any material changes to this b88club Privacy Policy will be communicated to all registered members via email notification to your registered email address at least 14 days before the changes take effect.
• The latest version of the b88club Privacy Policy is always available on the b88club website, and the most recent update date will be clearly displayed at the top of this document.
• Your continued use of the b88club platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
• If you do not agree with the changes made, you have the right to close your b88club account and request deletion of your personal data by contacting our support team.

If you have any questions, concerns, or requests regarding the b88club Privacy Policy or how we handle your personal data, please do not hesitate to reach our privacy team through any of the following channels:

• Privacy Email: support@b88club.bet – for official requests relating to personal data, privacy complaints, and specific enquiries about the b88club Privacy Policy.
• Live Chat: Available 24 hours a day, 7 days a week on the b88club platform for general enquiries, including questions related to privacy and data protection.
• Response Time: b88club is committed to responding to all privacy-related enquiries within 3 business days and resolve official data requests within 14 working days.

If you believe that b88club has failed to process your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP). However, we strongly encourage you to contact us first so that we can resolve the matter directly and promptly.